FAQ’s

Please see below some Frequently Asked Questions and answers which we hope you will find useful.

crates trees

Have a question?

Is there a minimum time I have to hire a container for?

Our minimum hire time is 1 month.

Can I access the unit out of hours?

All units can be accessed from 8am to 8pm, 7 days a week, 365 days of the year.

How does access work?

Upon completing the online sign-up process, customers will promptly receive an email notification from us, which will include their assigned container number, along with comprehensive instructions and a map for easy navigation within our facility. With this information in hand, customers can immediately head over to the yard and start utilising their storage unit without any delay or additional steps. We strive to make the access process seamless and efficient, ensuring a hassle-free experience for our customers.

Are you insured?

The contents of the containers are not insured.  Should our customers require this, there are companies that can provide insurance.

What are the payment terms?

To secure the container, payment is required in advance on the day of booking. Once booked, the payment system operates on a subscription basis, with subsequent charges automatically processed on the same day each month. This rolling subscription operates on a month-by-month basis, allowing flexibility, and the subscription is canceled upon returning the container. This streamlined process ensures a hassle-free experience for our customers, simplifying the payment and subscription management for their storage needs.  The container padlock also needs purchased in advance, which of course yours to keep at the end of the hire.

Is there a deposit to pay?

No deposit is required for our services. We aim to provide a hassle-free experience by eliminating upfront deposits, ensuring convenience for our valued customers.

Are there any restrictions to what can be stored?

Our restrictions are very easy to follow: no liquids, no explosives and no live animals.

It is crucial to avoid storing liquids in containers to prevent potential issues with dampness. Any items container moisture will cause condensation and lead to undesirable damp conditions. By refraining from storing liquids, you can maintain a dry and suitable environment for your belongings, ensuring they remain in optimal condition throughout their storage period.

For optimal storage conditions, it is advisable to leave a small gap of a few inches between your items and the walls of the container. This allows for proper ventilation and airflow, minimising the risk of moisture build-up. Additionally, utilising desiccants or dehumidifiers within the storage space can further help in preventing dampness by absorbing excess moisture from the air, ensuring a dry and suitable environment for your belongings.

How quickly can I get a unit?

Within 10 minutes!  Providing it’s Monday to Friday and within office hours.

What security measures are in place?

Our facility is equipped with comprehensive security measures to ensure the utmost safety and protection. To monitor the premises round-the-clock, we have implemented a state-of-the-art 24-hour closed-circuit television (CCTV) system. Furthermore, during nighttime hours, our premises is alarmed, deterring any potential security threats.

To control access to the site, we have installed an electric security gate which is closed between 8pm and 8am. This further enhances the security of our facility by restricting unauthorised access. Additionally, each container within our premises is secured with a unique padlock, providing an additional layer of individualised protection for the stored items.

By employing these robust security measures, we strive to ensure the safety and security of our clients’ belongings, promoting peace of mind and safeguarding their assets.

Customer Reviews

C Farion

Very well maintained storage facility. The lock up I'm using seems brand new. Items are secured and the site is also secured. I trust my items will be safe at this place. Access is until 8pm which is fine because it's dark by then anyway. If you don't need 24 hour access then this is a place that is easy to park right in front of your storage container, has dry clean space and security seems really good. Was recommend to me from a friend who also stores things there. They may be full (e.g. no containers left at the moment) though but it's worth trying!

Jenny Eastham Nordenberg

Brilliant storage and easy access.

Charlotte Seed

Excellent. Really well organised. Reasonable price. We used it to make moving house less stressful and would definitely use it again.

Gary MacKenzie

Secure storage containers in an alarmed environment. Good price per month.

Steven Hart

Been there last few years fantastic place.

Andy Ryland

Good service and value for money.

Find Us

Sat Nav: IV36 2UA
what3words: strictest.unravel.condensed

You can find Kinloss Country Storage situated just off the B9089 – five miles from Forres, and seven miles from Elgin.

Kinloss Country Storage
Miltonhill, Kinloss
Forres IV36 2UA

01343 344600 info@kinlossstorage.co.uk

Site Access
8.00am - 8.00pm. Every Day.
Office Hours: Monday - Thursday
9:00am - 4:30pm
Office Hours: Friday
9:00am - 2:30pm
Office Hours: Saturday - Sunday
Closed

Contact Us

"*" indicates required fields

Name*
This field is for validation purposes and should be left unchanged.